What is IMAP, and why do we need it?
IMAP (Internet Message Access Protocol) is a secure and common way for apps to read emails from your inbox without making any changes. When you connect your email using IMAP:
We can read your inbox to find relevant emails (e.g. receipts)
We cannot send emails
We cannot delete or change your emails
Your emails always remain in your email account
You can think of IMAP as read-only access to your inbox.
Why should I enable IMAP?
Some email providers require you to enable IMAP manually before other apps are allowed to access your inbox.
If IMAP is disabled:
The connection will fail
We cannot find your receipts
What information do I need?
Enabling IMAP takes just a minute and can usually be done in your email provider’s settings. To connect your email via IMAP, you may need:
Your email address
Your email password or an app password
Your incoming mail server (IMAP) address
How do I enable IMAP?
The steps depend on your email provider, but you’ll usually need to:
Open your email provider’s settings
Find ‘Email settings’ or ‘Forwarding and POP/IMAP’
Ensure that IMAP is enabled
Save your changes
If you’re using a work email, your IT team may need to enable IMAP for you.
Is this secure?
Yes. We use IMAP with secure encryption and read-only access, so there’s no need to worry.
Need help?
If you’re unsure where to find your IMAP settings:
- Search online for “IMAP settings for your email provider”
- Alternatively, we recommend contacting your email provider’s support or IT team.